Returns & Exchanges
At Sanctuary Clothing, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Choose your preferred return method to receive a prepaid shipping label or a QR code for a printer-less drop-off experience.
Package Your Items
Securely pack your items in the original packaging if possible, ensuring all original hangtags and labels remain attached to the garments.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number; your refund or exchange will be processed within 7-10 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing