Frequently Asked Questions
Everything you need to know about your Sanctuary order
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your pieces sooner.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as Final Sale cannot be returned or exchanged.
How do I find my perfect fit?
Each product page features a detailed size guide. We design our collections with a modern fit; if you are between sizes, we generally recommend sizing up for a more relaxed aesthetic.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and order value.
How should I care for my Sanctuary garments?
To maintain the quality of our fabrics, we recommend following the specific care instructions on the inner garment label. Most of our items prefer a cold water wash and hanging to dry.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we have a very limited window for modifications. Please contact our customer service team within one hour of placement for any urgent changes.